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These documents are created using OpenOffice.org (OOo) multi-platform standards based office suite. I author my documents in OOo and Susan uses Microsoft Office. I take her documents, load them in OOo and do a "save-as" in two standards based files formats: HTML and the OASIS open office XML.
HTML is a standard set by the World Wide Web consortium.
The OASIS open office XML is a standard being set by the OASIS Open Office XML Format Technical Committee. The reference implementation is the OpenOffice.org office productivity suite which is Free/Libre and Open Source Software. If interested in the public policy implications of this software and FLOSS, please take a look at the slides I made for a Real World Linux 2003 presentation titled Office Suite Productivity in Government.