How does battle affect service delivery?

• libraries offer access to collections of materials, with public libraries offering public access

• libraries share knowledge so that their patrons can make further use of that knowledge

• the mandate of libraries is threatened by new digital technologies which seek to create privately controlled environments for private access to materials

• example: libraries being "allowed" to "loan" digital materials only under the condition that the patron access the material in a privately controlled environment (DRM) can have worse effect on patrons than not being allowed to loan at all